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Frequently Asked Questions
Find quick answers about shipping, exchanges, wholesale, handmade variations, pre-orders, and international orders.
1. Why do I see slight variations in my product print or color?
This is the beautiful essence of traditional slow craft. Because every motif is stamped one by one using hand-carved wooden blocks, subtle shifts in color intensity or alignment are natural signatures of the artisan’s hand — making your piece completely one-of-a-kind.
2. Are your bedding sizes exact?
Because our cotton bedding is hand-loomed and individually hand-stitched rather than produced by standardized factory machines, please allow for a natural manufacturing variance of up to ±5 inches. You can find the base sizes for each product on its category page.
3. May I request an exchange?
You certainly can. The item should be in its original packaging and in pristine, unused condition. If you would like to exchange for another color or a different item, please email us at support@theblockandbloom.com. We find it faster to place a new order while returning the original for a refund — our team is happy to guide you through the process. For full details on return windows, refund timelines, and return shipping, please see our Returns & Refund Policy.
4. How will I know if my order has shipped?
As soon as your package is dispatched from Boston, you will receive a confirmation email with a tracking link to follow its journey. For domestic and international delivery timeframes, please visit our Shipping Policy page.
5. How do pre-orders work?
We will keep you fully updated as your slow-crafted piece is made, from the workshop to your door. Pre-orders typically ship within 6 to 12 weeks. Your card is only charged once your order ships.
6. Can I use any of your images on my blog?
We are honored to be featured! You are welcome to use our images for editorial or personal use, provided you link them back to theblockandbloom.com or tag us on Instagram @theblockandbloom. For commercial or sponsored use, please reach out to us at support@theblockandbloom.com before publishing.
7. Do you ship internationally?
Yes, we ship worldwide! Shipping costs are calculated at checkout based on destination and weight. For delivery timeframes, customs, and duties, please see our Shipping Policy page.
8. Do you sell wholesale?
We love partnering with independent boutiques and concept stores. Please email us at info@theblockandbloom.com with your shop details to get started. For full details on our wholesale terms and partnerships, please visit our Wholesale page.