Returns & Refunds
We want you to love the warmth and artistry of your handmade pieces.
If an item isn't quite right for your home, we're happy to help.
Return window & condition
- 14-day limit — Return requests must be initiated within 14 days of receipt of your order.
- Pristine condition — Items must be returned unused, unwashed, with original tags attached and in original packaging.
- Bedding & quilts — For hygiene reasons, bedding must remain in its packaging. You may open it carefully to inspect texture, but fully unfolded or removed bedding cannot be accepted.
Final sale items
- Sale items — All discounted items, including full-price items purchased during a promotional period, are final sale.
- Custom orders — Made-to-order creations are made specifically for you and cannot be returned or exchanged.
- Price adjustments — Prior purchases are not eligible for price adjustments during subsequent sale periods.
Refund process & fees
- Restocking fee — A 10% restocking fee is deducted from your refund total.
- Shipping costs — Original delivery fees are non-refundable. Return shipping is the customer's responsibility.
- Damaged returns — We cannot issue refunds for items lost or damaged in return transit. Use a secure, insured, trackable carrier.
Your net refund = item price minus 10% restocking fee. Shipping costs both ways are not included. Refunds are processed within 5–7 business days of receiving your return.
Received a damaged or incorrect item?
Please email us within 48 hours of delivery with photos of the item and packaging. We'll make it right — this is separate from our standard returns process.
How to initiate a return
1
Email us
Send a request to support@theblockandbloom.com with your order number and item name.
2
Await authorization
Our team will reply with your official Return Authorization number and the return address.
3
Ship it back
Securely package your item and ship to the provided address using a trackable, insured carrier.